Terms of service

Handling and Use

Packing crates, supplied free of charge for the hire period, will be charged to the Customer if not returned or replaced.
Due care must be taken with all hired items, and they may only be used indoors unless agreed otherwise in advance.
The Customer undertakes to keep the hired items in good condition.
A signature must be obtained upon their return.
A penalty charge of £20.00 + VAT may be applied for props returned without the relevant paperwork.
The cost of repairs or replacement for goods damaged or lost during the hire period will be charged to the Customer.
Goods not returned by the due date will incur extended hire charges until returned or the replacement value is received.
Goods damaged beyond repair will be disposed of if not collected within 14 days.

The Customer is responsible for the hired goods and must insure them against all risks.
Delivery and collection of goods are not included in the hire charge.
The Customer must ensure any sub-contracted transport has adequate insurance coverage.
Appropriate blankets and ties should be used in enclosed vehicles for transportation.
We reserve the right to refuse collection if appropriate protection is not available.

We cannot provide general copyright clearance for our goods as we do not control their usage; however, some our suppliers are aware of their use in visual media. Get in touch with us or seek your own legal advice if you have concerns.
Electrical goods are supplied as props and not for their original intended use.
The Customer is responsible for their safe use and should ensure they are checked prior to use.
To the fullest extent permissible by applicable law, the Customer acknowledges and agrees that:
No warranties (expressed or implied) are given regarding the goods, and all liability and responsibility for their use rest with the Customer, even if the intended use was communicated.
All liability of the hiring company concerning the goods and their use by the Customer is excluded.

We reserve the right to request a deposit for any order(s) placed.
For props taken out of the country, a deposit is required.
A minimum hire charge of £100.00 + VAT applies to each contract. The same minimum charge applies to the first cash hire contract.
Extended hire charges and loss & damage invoices are payable immediately.
Accounts with unpaid balances will incur a £25.00 + VAT administration fee and may result in future payment method restrictions.
An administration fee of 10% of the hire will be charged for orders cancelled more than 24 hours before the collection date. A 50% cancellation charge applies if less than 24 hours' notice is given, or for goods not collected.
If accounts exceed their credit limits, immediate payment to clear the balance will be required.

By placing an order with us, you accept that: